Refund Policy

Returns and refunds

You may initiate a return within 90 days of delivery under our voluntary returns policy. Items returned under this policy must be new, unused and in their original packaging. Include your order number and a copy of the delivery note or invoice so we can identify your return. These voluntary conditions do not restrict your statutory rights concerning withdrawal, faulty goods or goods supplied incorrectly.

Arrange a return

Email sales@oemnordic.com with your order number and the items you wish to return. We can confirm the return instructions and any customs documentation required. Contacting us for instructions does not make a statutory withdrawal subject to our approval.

Return address
OEM NORDIC c/o 3PL Uusimaa (OGOship)
Rahtiraitti 7 / RETURNS
04220 KERAVA
Finland

Customer-paid returns after delivery

For non-defective returns, the customer arranges and pays the return transport. We do not charge a restocking fee. Use a tracked service and suitable protective packaging, and retain proof of dispatch.

For returns sent from outside the EU customs territory, arrange delivery DDP (Delivered Duty Paid) to the return address: transport, return import duties, taxes, clearance and carrier handling charges must be prepaid by the customer, unless we have agreed another arrangement or applicable law requires otherwise. Tell your carrier that the parcel contains returned merchandise and use accurate customs documents; do not mark it as a gift. Contact us for the original invoice details needed to support returned-goods clearance.

If return-related charges that should have been prepaid are billed to us, we may deduct the actual documented charges from the refund where legally permitted. We will provide an itemised explanation and will not charge twice for return transport you have already paid.

International orders: import charges

For deliveries outside the EU customs territory, the recipient is responsible for applicable import duties, local taxes and customs-clearance or carrier handling fees unless the checkout or our written quotation expressly states that these are included or paid by us. These charges are separate from the product price and transport cost. Free shipping does not include destination import charges unless expressly stated. This applies to US orders as well as other international destinations; charges depend on the goods and destination rules.

Refused, unclaimed or uncleared shipments

If a shipment cannot be delivered because the customer refuses delivery, does not pay import charges for which they are responsible, fails to provide required clearance information or does not collect the shipment, additional carrier costs may arise.

Where legally permitted, we will deduct from any refund the actual, documented costs attributable to that failure, including return-to-sender transport, carrier storage or warehousing charges, and clearance or handling charges billed to us. Any non-recoverable duties or taxes billed to us may also be deducted where legally permitted. Deductions will be itemised, without duplication or a fixed penalty.

Storage charges can accrue daily after the carrier's applicable free-storage period. The amount and start date depend on the carrier, destination and service. We pass on only the actual charges incurred; we do not apply a universal daily storage rate.

Refusing a parcel or leaving import charges unpaid is not, by itself, notification of cancellation or statutory withdrawal. Contact us promptly if you wish to cancel or need help with clearance. This section does not remove any applicable statutory refund or withdrawal rights.

Faulty, damaged or incorrectly supplied products

Contact us with your order number and details of the problem before arranging shipment, so we can provide the appropriate return instructions. Photographs can help us investigate damage. We cover the necessary return shipping costs for defective products and do not charge a restocking fee. We will arrange the appropriate remedy for incorrectly supplied goods. Customer-paid and DDP return requirements do not override remedies we must provide under applicable consumer law.

RMA address, when instructed
OEM NORDIC c/o 3PL Uusimaa (OGOship)
Rahtiraitti 7 / RMA
04220 KERAVA
Finland

Refund processing

After receiving and inspecting your return, we process the refund within 2 business days through the original payment method. Your bank or payment provider may take additional time to post it. Any lawful deductions will be explained in an itemised refund calculation.

For returns outside statutory withdrawal rights, original delivery charges are not refunded. Where legally permitted, the actual outbound transport cost for an order originally shipped free may be deducted; any such deduction will be explained. These deductions do not apply where statutory rules require reimbursement.

Statutory consumer rights

For eligible EU consumer distance purchases, you generally have 14 days after delivery to notify us of withdrawal and a further 14 days after notification to send the goods back. You may inspect goods as you would in a shop; any lawful reduction for diminished value depends on handling beyond that necessary inspection. Original packaging is not an absolute condition of statutory withdrawal.

For a qualifying statutory withdrawal, we reimburse the payments due, including the least expensive standard outbound delivery offered, within 14 days of notification. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first, where permitted. Additional charges for an express service chosen instead of standard delivery need not be refunded. You bear the direct return cost where disclosed in advance, unless we agreed to cover it or law requires us to do so.

Sale items are excluded from our additional voluntary return offer, but sale pricing does not remove statutory withdrawal rights or rights relating to faulty goods. Mandatory rights applicable in your country take precedence over conflicting terms in this policy.

Refund questions

If a refund has not appeared, check with your payment provider and then contact sales@oemnordic.com with your order number. See our Shipping Information for dispatch and delivery estimates.