OEM Nordic ships industrial, electrical and marine components from European warehouses to customers in Europe, the United States, Canada and other international destinations. Shipping options and charges depend on your delivery address, the items ordered and the service selected at checkout.
Shipping at a glance
- Dispatch origin: European warehouses.
- Carriers: DHL Air Express, FedEx Priority and GLS, depending on destination and selected service.
- Tracking: tracking details sent by email or SMS.
- Insurance: our parcels are tracked and insured.
- Shipping charges: review the available service and charge at checkout before placing your order.
Order processing and dispatch
Our current shipping service provides same-business-day dispatch. Check the availability and lead-time information on each product page before ordering: a product requiring procurement or a manufacturer lead time cannot be treated as ready for immediate dispatch.
Dispatch days: Monday–Friday; no dispatch on Saturday or Sunday. Same-day order cut-off: 11:00 (UTC+2). In-stock orders placed before the cut-off are dispatched the same business day. Orders placed after the cut-off or during the weekend are processed on the next dispatch day. Public holidays may affect processing and carrier collection.
Delivery destinations and services
| Destination | Service | Estimated transit time after dispatch |
|---|---|---|
| Europe | Economy / Express | Economy: 2–4 business days Express: next business day |
| United States | Economy / Express | Economy: 3–5 business days Express: 1–2 business days |
| Canada | Economy / Express | Economy: 3–5 business days Express: 1–2 business days |
| Rest of the world | Economy / Express | Economy: 3–5 business days Express: 1–2 business days |
Handling time covers processing before the carrier receives the parcel. Transit time covers transport after dispatch. The estimated total delivery period includes both. Customs clearance, local holidays and carrier disruptions can affect arrival dates.
Shipping charges and free shipping
Worldwide free shipping is available for orders over €100. Check the shipping options shown for your order at checkout to see the qualifying service and final delivery charge before payment. If you need an express service, choose the available Express option and review its displayed charge.
For orders below the qualifying threshold, review the delivery charge at checkout. The available services and rates depend on the destination and shipment. Contact us before ordering if you need a shipping quotation for a large or unusual shipment.
International delivery and customs
International orders are dispatched from Europe. Customs documents and shipment information support clearance; customs authorities may request further information before releasing a parcel. Import duties, local taxes or customs-clearance charges may apply at the destination. Check the charges included in your checkout or quotation; contact us before ordering if you need confirmation of how destination charges will be handled. Free shipping must not be interpreted as a promise that import charges are included.
Tracking your order
We send tracking details by email or SMS. Use the carrier tracking link to follow the shipment after dispatch. If you have not received tracking information or need help with a delivery, email sales@oemnordic.com with your order number and delivery postcode.
Delivery address and order changes
Check your delivery address, postcode and contact details before submitting your order. If a correction is needed, contact us promptly with your order number. We will check whether a change remains possible at the current stage of fulfilment.
Delayed, damaged or missing deliveries
If a shipment appears delayed or arrives damaged, contact us with your order number and tracking details. For damage, retain the packaging and provide photographs of the parcel and affected items so we can investigate with the carrier.
Returns and refunds
For return eligibility, instructions and responsibility for return shipping costs, read our Refund Policy. Contact us if you need assistance before arranging an international return.
Frequently asked questions
Do you ship to the USA and Canada?
Yes. Smaller orders are usually sent with DHL Air Express and heavier orders with FedEx Priority. Available services depend on the order and destination.
Are shipments tracked and insured?
Yes. Our parcels are tracked and insured, with tracking information sent by email or SMS.
Does same-day dispatch mean same-day delivery?
No. Dispatch is the handover to the carrier. Delivery follows the transit period for the selected service.
How can I confirm delivery for an urgent order?
Email sales@oemnordic.com with the product numbers, quantities, destination postcode and required date before ordering.